Transparent. Zone-Based. Per Order.
No hidden fuel surcharges. No volumetric shocks. Pricing applies only within active KourierX micro-zones in Mumbai.
Starter
For emerging Mumbai brands
- 1 Active Zone
- Min. 75 orders/month
- Same-day pickup window
- T+2 COD Settlement
- WhatsApp NDR Management
Growth
For scaling D2C operations
- Up to 2 Active Zones
- Min. 200 orders/month
- First-attempt success tracking
- 24-hour COD Settlement
- Ops Dashboard Access
Scale
Volume dominance
- 500+ orders/month
- Dedicated Zone Cluster
- API Integration
- Ops Consultation
- Priority Support
Why Every RTO Costs You More Than You Think
Plus inventory locked for 14+ days. KourierX targets <10% RTO across active zones.
Frequently Asked Questions
What defines an ‘Active Zone’?
An active zone is a specific cluster of pin codes where KourierX has deployed salaried riders. We do not aggregate to third parties in these zones, ensuring accountability and consistency.
What happens if I ship outside active zones?
We focus on density. Currently, we only accept shipments destined for our active Mumbai micro-zones to guarantee the 24-hour turnaround and first-attempt SLA.
Is volumetric weight charged?
No. For our standard tiers, we charge flat rates based on dead weight tiers (up to 2kg). Volumetric logic only applies to the Scale plan for oversized items.
How is RTO calculated?
RTO is charged at a flat rate separate from forward shipping. This ensures we are incentivized to deliver, not just attempt. Our riders' performance bonuses are tied to delivery success.
When does COD settlement happen?
Growth plan merchants receive T+1 settlement (next business day). Starter plan merchants receive T+2. Scale plan merchants can negotiate same-day settlement.
Ready to Fix Your Delivery Economics?
Start with a pilot zone. No long-term contracts during the pilot phase.
Initialize Pilot Zone