Refund and Cancellation Policy

At KourierX, our primary focus is on ensuring complete customer satisfaction. If you are dissatisfied with our services, we will consider issuing a refund, provided the reasons are genuine and verified through our investigation process. We advise all customers to carefully read the terms and conditions of each service before making a purchase, as these details outline the specifics of the services you are buying.

Cancellation Policy 1. Order Cancellation: - Customers have the right to cancel their order at any time before the courier initiates or completes the delivery. - Order Initiation: This occurs when the courier reaches the pick-up point as per the scheduled time. - Refund Status: Only a partial refund will be provided if cancellation is requested after order initiation. - Order Completion: This is defined as the courier visiting the pick-up point and at least one delivery location within the order schedule. - Refund Status: No refund can be initiated once the order is completed. 2. How to Cancel: - App and Web Portal: Customers can cancel their order using the cancellation options in the app or directly from the dashboard of their registered customer account on our web portal. - Customer Support: For cancellations through Customer Support, please contact us via chat on the website or app. Our specialists will attend to customer requests during working hours, subject to the waiting period regulated by Customer Support instructions. 3. Cancellation Fees: - A cancellation fee will apply to orders that have been initiated or fully/partially completed, as outlined below: - If the courier has reached the pick-up address at the scheduled pick-up time, or if the courier arrived at least 30 minutes prior to the scheduled pick-up time and notified the customer of their arrival, the cancellation fee will be equal to the pick-up charges of the scheduled order. 4. Payment Methods and Cancellation Charges: - Cash Payment: For cash payments, the cancellation charge will be debited from the customer's KourierX balance in the form of a credit note and will be applied to the next order placed by the customer. - Non-Cash Payment (Prepaid/Postpaid): For non-cash payment modes, the cancellation charges will be directly debited from the customer's KourierX prepaid/postpaid balance. This charge will reflect in the customer's dashboard and the invoice for the period as a cancellation fee. The fee will be applied to the same order number with KourierX that was cancelled.

Refund Policy 1. Refund Eligibility: - Refunds will be processed after confirmation from the investigation team and their positive feedback. - The refund will be credited directly to the customer's bank account within 7 working days, depending on the preferred mode of refund. 2. Liability on Goods: - Liability Coverage: KourierX accepts liability for goods being delivered only within the limits of the guaranteed amount. - Requirements: - The customer must declare the true cost and correct contents of the parcel during order placement on the portal. - A security fee of 1% plus GST from the declared cost must be paid to KourierX prior to order placement. - Maximum Liability: The maximum liability for claims is limited to ₹50,000. - Important Note: Customers should not place orders with a value greater than ₹50,000 without prior written confirmation from the KourierX management team.

For any disputes, questions, or further clarification, please reach out to us via chat on the website or app. Our team is here to assist you and provide the necessary support.